Privacy Policy
At Sruthi Herbal Laboratories, we respect every individual's right to privacy. Our relationship with
you is our most valuable asset and is the very basis of our name and reputation.
Information Collection and Use
This privacy policy ("Privacy Policy") notice tells you about the information we collect from you when
you use our website, our exclusive Sruthi herbal brand stores. In collecting this information, we are
acting as a data controller and, by law, we are required to provide you with information about us,
about why and how we use your data, and about the rights you have over your data. Be informed
that we strictly do not share your Personal Information to any third parties in any manner other than
for the reasons mentioned herein this Privacy Policy.
We are Sruthi Herbal Laboratories.
Our address is
Sruthi Herbal Laboratories
9A/2, Woodcote, Coonoor – 643102.
The Nilgiris, Tamil Nadu.
India.
You can contact us by post at the above address, by email at care@sruthiherbal.com or by telephone
on +91 89033 18888 (India) (Available between 1000 hrs IST to 1700 hrs IST, Monday to Friday).
How we use your information
• What information do we collect?
• Why do we collect this information?
• When you use our website?
• How long do we keep your information for?
• When you submit an enquiry via our website?
• When you sign up to receive our newsletter?
• When you submit a review about us?
• When you take part in our feedback survey?
• Your rights as a data subject
• Your right to complain
• When does this Privacy Policy apply?
• Updates to this privacy policy
What information do we collect?
We collect information about you at our Website, mobile app, exclusive brand outlets and at our
customer service centers. Some of this information does not identify you personally, but provides us
with information about how you use our services and engage with us (we use this information to
improve our services and make them more useful to you). The information we collect about you,
your spouse or children includes some or all the following:
• Name (including title);
• Address;
• Country;
• Phone number;
• Email address;
• Gender
• Order details;
• Query
• I need help with (Subject)
• Comments
Why do we collect this information?
• Name (including title)
To create user name/ required to provide personalized experience while answering question/
required to generate order invoice and shipment details by us as well as our shipment partner.
• Address
Required to generate order invoice and shipment details by us as well as our shipment partner
including the Post code, City, Country etc...
These details will be printed on the shipment labels for facilitating the delivery process.
• Country
We require the country you belong to answer you better/ to analyse your health-related query
better.
• Phone Number
Required to identify you as a member of the loyalty program, generate order invoice and shipment
details by us as well as our shipment partner/ we may use your telephone number to contact you
regarding your purchase
• Email id
Your email id is required to answer your question, to contact you in case we need more details about
your question, to revert with the solution to your query, to receive communication on order related
updates and if you subscribe, you may opt to receive offer and promotional emails.
• Order Details
To create a record of your order, to fulfil the orders and analysing our sale in each arena
• Query
Please write a brief description of the health query you would like to ask our experts. Our experts
will be unable to help you with the desired solution if this field is incomplete or blank
• I need help with (Subject)
Required to direct questions to the right team to provide quick solutions
• Comments
Enter further details to your query/ question to better understand the situation
When you use our website?
When you use our website to browse our products and services and view the information we make
available, a number of cookies that we and third parties use to allow the website to function, to
collect useful information about visitors and to facilitate you better experience.
Some of the cookies we use are strictly necessary for our website to function, and we don't ask for
your consent to place these on your computer.
However, for those cookies that are useful but not strictly necessary we will always ask for your
consent before placing them. As well as the cookies we use, various third parties also place them on
your computer, again with your consent.
How long do we keep your information for?
There is no stipulation to preserve your personal information in an identifiable format for longer
than the provisioned time limit. If we have a relationship with you, we hold your personal
information for 5 years from the date our relationship ends. We only store your personal
information for this period to establish, bring or defend legal claims as a mandatory legal
requirement
The only exceptions to the periods mentioned above are in situations where in the law requires us to
hold your personal information for a longer period, or delete it sooner; Where you have raised a
complaint or concern regarding a product or service offered by us, in which case we will retain your
information for a period of 5 years following the date of that complaint or query; or
However, you exercise your right to have the information erased (where it applies) and we do not
need to hold it in connection with any of the reasons permitted or required under the law;
When you submit an enquiry via our website?
When you submit an enquiry via our website, we ask you for your name, contact telephone number
and email address.
We use this information to respond to your query, including providing you with any requested
information about our products and services. We may also email you several times after your
enquiry in order to follow up on your interest and ensure that we have answered your it to your
satisfaction. We will do this based on our legitimate interest in providing accurate information prior
to a sale.
We do not use the information you provide to make any automated decisions that might affect you.
When you submit a review about us?
When you submit a review about us we record your name, your email address and your IP (Internet
Protocol) address, which is the address of your computer on the Internet.
We use this information to provide verified independent views about our products and services to
potential customers. Your name and the content of your review (but not your email address or IP
address) may be publicly displayed on our website. We will do this based on our legitimate interest
in marketing our products and services.
We do not use the information you provide to make any automated decisions that might affect you.
Your personal data is stored for as long as we are marketing the product or services that the review
refers to, after which it is deleted. You may ask us to remove your review at any time.
When you take part in our feedback survey?
When you take part in our feedback survey, we record your name, your email address, your
organisation name, your job role and your answers to questions we ask about your opinion of, and
use of, our products and services.
We use this information to develop and improve our products and services and our customer
relationships. We will do this based on our legitimate interest in marketing our products and
services.
We do not use the information you provide to make any automated decisions that might affect you.
Your personal data is stored for five years, or for as long as we are marketing the product or services
that the review refers to, whichever is shorter. You may ask us to remove a testimonial that is based
on your feedback from our website at any time.
Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is
inaccurate. If we have asked for your consent to process your personal data, you may withdraw that
consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us
to give you a copy of the information in a machine-readable format so that you can transfer it to
another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can
request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are
not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated
processing or profiling. To submit a request regarding your personal data by email, post or
telephone, please use the contact information provided above in the Who Are We section of this
policy.
Your right to complain
If you have a complaint about our use of your information, we would prefer you to contact us
directly in the first instance so that we can address your complaint.
If you have any specific data protection concerns or a complaint, you can contact our privacy team at
care@sruthiherbal.com Or the telephone: on +91 89033 18888 (India) Available between 1000 hrs
IST to 1700 hrs IST).
Sruthi Herbal Laboratories
9A/2, Woodcote, Coonoor – 643102.
The Nilgiris, Tamil Nadu.
India.
If you have any questions regarding the processing of your personal information, please contact:
care@sruthiherbal.com
When does this Privacy Policy apply?
This Privacy Policy applies to all of the services offered by Sruthi Herbal Laboratories, via its websites
that include www.suthiherbal.com, via the Himalaya Store mobile app or the exclusive Sruthi herbal
brand outlet but excludes services offered by other companies or individuals, including products or
sites that may be displayed to you the products of Sruthi Herbal when browsed in search of our
official website..
Updates to this privacy policy
We regularly review and, if appropriate, update this privacy policy from time to time, and as our
services and use of personal data evolves. If we want to make use of your personal data in a way
that we haven't previously identified, we will contact you to provide information about this and, if
necessary, to ask for your consent.
Version 1.0, Date: 01/04/2024
We will update the version number and date of this document each time it is changed.